REFUND POLICY
At Momera, we strive to ensure every customer has a great shopping experience. If you’re eligible for a refund, please review the policy below.
Refund Eligibility
Refunds are applicable only if:
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You receive a damaged or defective product.
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You receive the wrong product.
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Your order is cancelled before it is shipped.
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The product is approved after our return inspection.
Refund Process
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Once we receive and inspect the returned product, you will be notified about the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days.
Refund Method
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Online Prepaid Orders: The refund will be credited to your original payment method.
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Cash on Delivery (COD) Orders: The refund will be transferred to your bank account after you share the required bank details.
Non-Refundable Cases
Refunds will not be provided if:
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The product has been used, washed, or altered.
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Original tags or packaging are missing.
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The return request is made after 7 days from the date of delivery.
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The product is damaged due to customer misuse.